Course

Information Security Management

ISO 20000-1:2018 Service Management Training

This three day workshop is designed to explore the benefits of achieving ISO20000:2011 certification, how to plan for ISO 20000-1 certification and helps in defining pointers for making the business case for internal approval. The workshop examines approaches to implementation and potential issues that need to be managed to achieve ISO 20000-1 conformance.

The course objectives include:

1. To provide an understanding of the ISO 20000:2011 Standard Certification process.
2. To provide guidance on assessing and organisations readiness for ISO 20000-1.
3. To provide guidance on preparing organisations for ISO 20000 Certification.

ISO 20000:2011 is applicable to organisations of all sizes and is invaluable for helping business to: Reduce operational exposure to risk

1. Meet contractual and tendering requirements.
2. Demonstrate service quality.
3. Deliver best value.